FAQS

HCI Live FAQS

What is the refund policy for my HCI Live seat deposit?

Sudden change of plans? Email support@healthcoachinstitute.com by October 16th if you can’t make the event and they can refund your ticket.

If you are enrolled in one of our HCI programs and are eligible for a $97 refundable seat deposit, you will receive your $97 back onto the card you paid with by the end of November.

Can I get a discount on my hotel room for HCI Live?

Yes! We have a special room rate (based on availability) at Lost Pines Resort & Spa starting at $199 per night. To book with our room rate, call 1-877-800-4888 and mention HCI Live.

Is food and drink included in my ticket?

No, food and drink are not included in your ticket. However, Lost Pines boasts 7 wonderful restaurant options and an ice cream saloon!

What are the food options?

Click here to see all restaurant information.

  • Stories: Start your Lost Pines dining experience at Stories, our signature steakhouse serving farm-to-table dishes amid a rustic setting—think wood-beamed ceilings and warm earth tones.
  • Firewheel Cafe: Settle in at Firewheel Cafe—named after a Texas wildflower—a bright and airy restaurant illuminated by stained-glass windows and handmade chandeliers. Southern-inspired dishes flood the menu, along with eclectic twists on classic dishes.
  • Old Buck’s Place: First, spend your morning floating down the 1,000-foot-long lazy river at Crooked River Water Park. Next, head to Old Buck’s Place next door for light bites and drinks, enjoyed at the bar or seats in the shade.
  • Shellers Barrelhouse Bar: Sip a Texas microbrew and feast on pub food at Shellers Barrelhouse Bar. The drink menu showcases eclectic options, like the moonshine margarita, with moonshine distilled in nearby Smithville. Shellers is also the place to play round after round of pool or listen to live music.
  • Major Neighbors Grill: After you’ve played a round of golf on our 18-hole course, dine at Major Neighbors Grill. Named after an 1800s Native American peacemaker, this spot serves lunch and drinks in an inviting ambience. When the weather’s nice, dine on the porch and soak in stunning views of the resort grounds.
  • Tiny’s Range House: While you’re playing near the front nine on Wolfdancer Golf Course, swing by Tiny’s Range House. Order a quick bite or grab-and-go snack, and pick up items including beer, wine, liquor, cigars, and golf necessities such as sunscreen and golf balls.
  • Scribe’s Club: While you’re playing near the front nine on Wolfdancer Golf Course, swing by Tiny’s Range House. Order a quick bite or grab-and-go snack, and pick up items including beer, wine, liquor, cigars, and golf necessities such as sunscreen and golf balls.
  • McDade’s Emporium and Ice Cream Saloon: Step back in time at our old-fashioned general store, McDade’s Emporium and Ice Cream Saloon. An homage to the historic Bastrop County city of McDade, the emporium offers candy by the pound, Blue Bell ice cream, and eclectic souvenirs. Additionally, sip fresh-brewed Starbucks® coffee, and purchase grab-and-go snacks.

When should I arrive and depart from the event?

You should arrive Thursday, November 8th and depart Monday, November 12th. The event begins at 9:00 am on Friday, November 9th and ends at 5:30 pm on Sunday, November 11th.

I want to bring my spouse (friend, colleague, neighbor, etc.), can I do that?

Yes! We encourage our students to bring their spouse, friend, partner, neighbor, etc. You can purchase an unlimited number of our “Bring A Friend” tickets here. You can purchase a ticket directly for them or send your friend an invite by filling out the form linked. As part of the registration process we will also be emailing periodically to ensure we have your spouse or friends information so that we can have a name badge printed and ready for them at registration so we can ensure you can get your event experience kicked off smoothly!

What is the Dress To Express party?

Our famous DRESS TO EXPRESS cocktail party is an HCI Live exclusive!

Come, kick-back, relax, walk down our catwalk or get your groove on. We invite you to wear whatever you feel most comfortable and expressed in. That could be your bathrobe and slippers, suit and tie or sparkly extravagant dress.

  • Flip flops and a sports jacket? Sounds GREAT!
  • A tutu and a tiara? LOVE IT!

Believe us when we say, there is nothing that is too fancy or too casual.

This party is the perfect place to connect with your tribe, meet new friends, dance, have one of our signature cocktails and let loose!

You can read more about the Dress To Express party here .

What if I don’t have any coaching clients yet, should I still come to HCI Live?

Yes! HCI Live is the perfect place to connect with other coaches, to learn new coaching techniques and to gain the business tools you need to get your first coaching client.

What if I just started BHC, should I come to HCI Live?

Yes! HCI Live is a wonderful launching pad for you. You will get to meet your BHC tribe member, connect with your Success Coach, learn advanced coaching techniques, learn practical business skills.

Can I push my ticket to a future event?

No, you can refund if you are within the deadline, but you cannot push out a ticket to another event nor can you transfer it to another student. It, however, does not count as one of your two free tickets.

What time does the event start and finish each day?

The event starts promptly at 9:00 am every morning and ends around 5:30pm every evening.

Where can I get a detailed event schedule?

Click here to see the event schedule. We don’t release specific content information as things are subject to change.

What clothing should I wear?

There is no dress code. We encourage clients to come in what they feel comfortable. Some attendees are dressed in business casual attire, some are in athleisure attire and some are somewhere in between. Session rooms can be cool, so plan accordingly. Bring a light jacket, sweater or wrap.

How does parking work at the hotel?

Self-parking at Lost Pines is $6 per day and $12 overnight if you are renting a car or driving to the event.

If I arrive late/leave early are there different pricing options?

No, we only offer one price for your HCI Live ticket.

How do I register if I arrive later in the day?

Please see the Solutions table in the back of the room. Our team will be happy to get you registered as you arrive.

How can I get one-on-one dedicated time with my Success Coach and Carey & Stacey?

Some of our Success Coaches will be in our Coaching Zone at HCI Live. You will see the Coaching Zone clearly marked when you arrive at HCI Live. All you need to do is schedule a time at the Coaching Zone. We can’t promise you will get a session with your specific Success Coach but we will do our best to accommodate you.

Carey & Stacey have very busy schedules at HCI Live so we can’t guarantee that you will get any one-on-one time with them. However, they will be at the Dress To Express party and around at some of the breaks. You can also get more intimate access to them at The Fireside Chat. Click here to learn more about the Fireside Chat.

I have some physical disabilities, can I still come?

Of course! We are happy to work with the hotel in every way we can to accommodate any and all circumstances. Please see a member of the HCI team for any help needed. If you have a specific request for the hotel or about your room, please contact the hotel directly. If you want to discuss certain things ahead of time please reach out to our support team, support@healthcoachinstitute.com

Can I bring my baby?

All students are more than welcome to bring their babies! We do not provide any specific area for our students and their little ones, but the hotel certainly has a good number of baby facilities at hand.

For anyone who wishes to potentially bring an older child, please note that some of the content can be adult-related, and some of the topics discussed and language used on stage may not be suitable for young ones.