FAQ's

Find answers to the most frequently asked questions below. Still not what you're looking for? Contact a Clarity Coach today!

What is the refund for my HCI Live seat deposit?

Sudden change of plans? Email support@healthcoachinstitute.com by April 1st if you can't make the event and they can refund your ticket.

If you are enrolled in one of our HCI programs and are eligible for a $97 refundable seat deposit, you will receive your $97 back onto the card you paid with by the end of April.

Can i get a discount for my hotel in HCI Live?

Yes! We have a special room rate (based on availability) at The Arizona Grand Resort & Spa starting at $209 per night. To book with our room rate, call 1-877-800-4888 and mention HCI Live.

Is food and drink included in my ticket?

No, food and drink are not included in your ticket.

However, you can upgrade your experience to our Spark Pass VIP Lunch Experience: The 10x Your Confidence Package. Enjoy 3 days of delicious, healthy lunches and exclusive time with Stacey, Carey, and special guests to 10X your confidence while connecting with your fellow students! Learn more here.

The Arizona Grand also boasts 6 wonderful restaurant options. You can learn more here.

What are the food options?

Click here to see all restaurant information.

  • Lobby Grill - The Grill’s casual atmosphere and contemporary comfort cuisine makes it one of Phoenix’s favorite places to kick-back and relax.
  • Lobby Bar - The Caribbean-themed Lobby Bar at Arizona Grand Resort & Spa is the perfect gathering place for Phoenix locals and Resort guests.
  • Lobby Marketplace Cafe - Located in the resort lobby, The Marketplace features Proudly Brewed Starbucks® beverages, house-made breakfast and lunch items to-go, and refreshing gelato.
  • Aunt Chilada's - Serving authentic Mexican fare since 1986, Aunt Chilada’s features over 50 different tequilas, award-winning salsa and patio dining under the stars.
  • Rustler's Rooste - This authentic hilltop steakhouse offers a fun, Old West atmosphere complete with the finest views of the fabulous Phoenix skyline.
  • Oasis Bar & Grill - Relax with comfort fare and libations amidst the sounds of soothing waves at The Oasis Bar & Grill, located inside Arizona’s ultimate water adventure.

When should I arrive and depart from the event?

You should arrive Wednesday, April 24th and depart Sunday, April 28th. The event begins at 9:00 am on Thursday, April 25th and ends at 5:30 pm on Saturday, April 27th.

I want to bring my spouse (friend, colleague, neighbor, etc.), can I do that?

Yes! We encourage our students to bring their spouse, friend, partner, colleague, neighbor, etc. All guests can purchase tickets here.

What is the Dress To Express party?

Our famous DRESS TO EXPRESS cocktail party is an HCI Live exclusive!

Come, kick-back, relax, walk down our catwalk or get your groove on. We invite you to wear whatever you feel most comfortable and expressed in. That could be your bathrobe and slippers, suit and tie or sparkly extravagant dress.

  • Flip flops and a sports jacket? Sounds GREAT!
  • A tutu and a tiara? LOVE IT!

Believe us when we say, there is nothing that is too fancy or too casual.

This party is the perfect place to connect with your tribe, meet new friends, dance, have one of our signature cocktails and let loose!

You can read more about the Dress To Express party here.

What if I don’t have any coaching clients yet, should I still come to HCI Live?

Yes! HCI Live is the perfect place to connect with other coaches, to learn new coaching techniques and to gain the business tools you need to get your first coaching client.

What if I just started BHC, should I come to HCI Live?

Yes! HCI Live is a wonderful launching pad for you. You will get to meet your BHC tribe member, connect with your Success Coach, learn advanced coaching techniques, learn practical business skills.

Can I push my ticket to a future event?

No, you can refund if you are within the deadline, but you cannot push out a ticket to another event nor can you transfer it to another student. It, however, does not count as one of your two free tickets.

What time does the event start and finish each day?

The event starts promptly at 9:00 am every morning and ends around 5:30pm every evening.

Where can I get a detailed event schedule?

Click here to see the event schedule. We will release more schedule information closer to the event. Please know that schedule is always subject to change and we appreciate your flexibility.

What clothing should I wear?

There is no dress code. We encourage clients to come in what they feel comfortable. Some attendees are dressed in business casual attire, some are in athleisure attire and some are somewhere in between. Session rooms can be cool, so plan accordingly. Bring a light jacket, sweater or wrap.

How does parking work at the hotel?

The Arizona Grand Hotel offers complimentary self-parking to everyone. If you are a guest at The Arizona Grand you recieve complimentary valet parking or you can utilize the free self-parking as well.

If I arrive late/leave early are there different pricing options?

No, we only offer one price for your HCI Live ticket.

How do I register if I arrive later in the day?

Please see the Solutions table in the back of the room. Our team will be happy to get you registered as you arrive.

How can I get one-on-one dedicated time with my Success Coach and Carey & Stacey?

Some of our Success Coaches will be in our Coaching Zone at HCI Live. You will see the Coaching Zone clearly marked when you arrive at HCI Live. All you need to do is schedule a time at the Coaching Zone. We can’t promise you will get a session with your specific Success Coach but we will do our best to accommodate you. Please note, coaching zone are limited so schedule your session as soon as you arrive

Carey & Stacey have very busy schedules at HCI Live so we can’t guarantee that you will get any one-on-one time with them. However, they will be at the Dress To Express party and around at some of the breaks. You can also get more intimate access to them at The Fireside Chat. Click here to learn more about the Fireside Chat. The best way to secure more intimate time with Carey & Stacey is to purchase our Spark Pass VIP Lunch Experience: The 10x Your Confidence Package.

I have some physical disabilities, can I still come?

Of course! We are happy to work with the hotel in every way we can to accommodate any and all circumstances. Please see a member of the HCI team for any help needed. If you have a specific request for the hotel or about your room, please contact the hotel directly. If you want to discuss certain things ahead of time please reach out to our support team, support@healthcoachinstitute.com.

Can I bring my baby?

All students are more than welcome to bring their babies! We do not provide any specific area for our students and their little ones, but the hotel certainly has a good number of baby facilities at hand.

For anyone who wishes to potentially bring an older child, please note that some of the content can be adult-related, and some of the topics discussed and language used on stage may not be suitable for young ones.

What is Spark Pass VIP Lunch Experience?

Enjoy 3 days of delicious, healthy lunches and exclusive time with Stacey, Carey, and special guests to 10X your confidence while connecting with your fellow students! Spark Pass VIP takes the hassle and headache out of trying to figure out where to eat at lunchtime and who to eat with. Our private lunchroom is conveniently located near the HCI Live content sessions and offers a selection of nutritious and tasty meal options for ALL dietary restrictions. Plus, you’ll have the opportunity to get to know your fellow HCI Live attendees in a cozier setting!

Learn more here

I already purchased my seat deposit but I want to buy a Spark Pass, is it too late?

No, it is not too late. You can purchase your Spark Pass here.